At Dark Star Gear, we are committed to ensuring customer satisfaction and addressing any concerns that may arise with our products. If you encounter an issue with any item, please reach out to us with a detailed explanation of what happened and why. Our team is dedicated to rectifying any problems and will make every effort to resolve your concerns fairly and efficiently. However, it is important to note that if the item has been modified, we reserve the right to deny the warranty claim. Despite this, we approach each situation with reasonableness and understanding. For example, if a modification such as removing a sweat shield is made and the holster experiences an unrelated issue, we will consider the possibility that the modification did not contribute to the problem.
We recognize and support the importance of training for our customers. Regular training can lead to wear and tear, and in some cases, potential damage to the holsters. We acknowledge that certain intense training scenarios, like having someone fall on you with an empty holster in an ECQC (Extreme Close Quarters Combat) situation, are not typically problematic for our products. In the event of a breakage or damage, we request that the broken items be returned to us for inspection. Additionally, we ask for a few photographs and a detailed description of the incident. This information is invaluable to us as it helps in our ongoing efforts to improve our products. We continuously seek to learn from each incident to enhance the durability and functionality of our holsters.
At the core of our business, we are gun enthusiasts who are passionate about delivering quality products and maintaining high standards of customer service. If you have any concerns or issues, please do not hesitate to contact us via email. We are here to work with you and find a suitable solution to any problem, always striving to uphold our reputation as dedicated and responsible professionals in the industry.