Order Information
How can I track my order?
When you submit an order, we review it to ensure there are no issues with fulfilling your requests. Then the order will move from “On Hold” to “Processing.” This means it’s on the work list for the production line. Depending on the order, this could be assembly from our nearly finished stock or ordering a custom pattern. Once the order is complete we will send two emails, one noting the order is complete, and the other with the USPS tracking number, where applicable.
How long will it take for my order to ship?
Our current lead time is listed on the banner of the shop page when you access it. Most parts only orders will ship that day or the next, depending on order volume. Semi-auto Apollo holsters are in stock and on the shelf. Orion holsters, Koala pouches, and revolver Apollo holsters are made to order and subject to the posted lead time. Once your order is complete, an email will be sent notifying you of completion and then a tracking email will be sent separately.
Do you have a law enforcement or military discount?
Yes, we do have a LE and Military discount. Please use the code “Blaster” when checking out.
Where is my package?
We ship most items with USPS tracking. If the package is shown as delivered to the address provided, that’s all we have to reference. We will handle this on a case by case basis and do our best to help, but we prefer the package claim to be initiated by the buyer. We don’t know the circumstances of how you get your mail and often enough the package is mis-delivered rather than lost.
Shipping Questions
Can I ship to a PO Box or APO/AFO?
Yes, our products can be shipped anywhere USPS currently ships.
Can I ship to an International Address?
Yes, provided that the USPS ships to that location. This will be determined on a case by case basis outside of North America.
What should I do if I accidentally put the wrong address on my order?
If you accidentally have your order shipped to the wrong address, once the package is returned to our customer service department, we will reimburse you the cost of the product minus the shipping cost. Please resubmit your original order at that time, making sure that the address is correct.
Contact Information
How do I contact you?
Email: [email protected].
You can also hit us up at https://www.facebook.com/DarkStarGear. We will do our best to respond to most questions, but will direct you to email for a better record if it’s more involved. If you insist we can call you, but we prefer email because it captures all the details and we can look back to it and get your order requests right.
How long will it take to reply to my email?
Unless your subject is “How to get the most out of your extended warranty” it will likely be picked up in a day or two.
Return/Exchange & Warranty Policy
Can I return my holster or exchange it for a different product?
We do this on a case by case basis.
If you get a holster and aren’t satisfied with it, just let us know why and send it back in its original condition for a refund or exchange within 14 days from receipt of the item per the tracking number. If you do decide to return the item, we appreciate knowing why as it helps shape our products and future developments. Please allow 7-10 days for us to get the refund to you. Based on our payment processing and any potential issues this should be sufficient time.
Beyond the 14 days we will have a 15% restocking fee, so please take time when you first receive your product to determine how things work. We will waive the restocking fee if you’ve contacted us and are working through some of our tips and tricks. Quite a few issues are resolved with a few small tweaks on the users end. No refunds after 30 days.
What is the return process?
In order to process the return, simply reply to the order email, or send an email to [email protected]. with the order number in the subject, and why the product needs to be returned. We will then have you mail the product back to our return address.
What is your Warranty policy?
Let us know what happened and why, and we’ll try to make it right. If you’ve modified the items we reserve the right to deny any claim. We will do our best though to be reasonable. If you lop off a sweat shield and the holster cracks elsewhere then perhaps it wasn’t the modification that caused the issue.
We not only support but encourage training, and there are some things that we do that cause unavoidable wear and potential damage to holsters. Having someone fall on you with an empty holster in ECQC isn’t an issue. We do require that the broken items be returned to us and at a minimum a few pics and some details. We strive to always improve and breakages help drive improvement.
Ultimately we are just gun people who bust ass to be good people. Shoot us an email and we’ll do what we can to work things out.
Custom Orders
Can I customize my holster with colors and patterns?
Although in a perfect world everything would be the same price, we do need to charge a bit more for color holsters when they’re available. Black is included in the base price, and if you don’t mind being surprised, you can also choose “first available subdued color” as a free option as well. This will most likely be black, but we often have overruns of grey, OD, and coyote. All other colors will be an upcharge based on the size and complexity. That pricing is listed in the drop down menu, where available. When we offer patterns, the pricing for common patterns is available in the drop down menu. Other patterns are also available on a case by case basis and will be priced based on time and availability.
I don’t see my gun listed. Can you make a holster for my firearm?
When we started back in late 2008, it was because we wanted something others weren’t making, or wouldn’t adjust their production for. While there was a period of time where we thrived on taking on most any firearm, our nature of production and volume precludes one of models. We do our best to keep tabs with our peers and try to offer a referral when possible, but this may not always be the case.
Do you make sheaths for my knife?
We can make a sheath for most anything, but we have a favored style and carriage method. Most of our time has been spent developing the belt wrap sheath. They’re pretty slick and most people like them a lot. Just send us an email at [email protected]. with the model you’re seeking and we will see how that fits within our style.
Fit and Function
What do I do if my holster doesn’t feel quite right?
Send us an email and let us know why/how you think it’s not working. Holster fitment varies between users so we do our best to accommodate everyone out of the box. Sometimes we need to tweak things; sometimes you need to tweak things. We’ve kept good track of what has worked for others and can usually get everyone squared away quickly. The biggest culprit is usually too stiff of a belt. It’s become fashionable to have a belt that can serve as a tow strap for a tank. Most often a slightly less rigid belt lets the holster and/or pad/wedge function optimally and has enough flex for comfort. The days of floppy leather holsters requiring additional support are gone. Holsters worn inside the pants need to be tight enough to provide inward force to keep it in place and have enough vertical rigidity to allow for a clean draw.
Miscellaneous Questions
Van Halen or Van Hagar?
Van Hagar all the way. We think they were just a touch better musically.
Are you guys Glock?
Nope! Not sure how you’d think that.
DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither Dark Star Gear nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts visit www.glock.com.
