Once the order is made we review it to ensure we can make it, there are no issues, or someone hasn’t requested an impossible feat in the comments. The order will move from “On Hold” to “Processing.” This means it’s on the work list and somewhere down the production line. This could be assembly from our nearly finished stock or we’re ordering a custom pattern. Once the order is complete we will send two emails, one noting the order is complete, and the other will be the USPS tracking number, where applicable.
How long will it take to reply to my email?
At most a day or two. Sometimes things get caught in spam. We check all spam message subject lines. Unless your subject is boner pills it will likely be picked up a few days late.
We do have a phone but prefer to not use it. Email captures all the details and we can look back to it. If you insist we can call you. We use a Google Voice number, makes the stalkers really work for it. 412-228-0586
We do this on a case by case basis for some reasons. If you get a holster and hate it just let us know why and we’ll let ya send it back in its original condition and refund the holster cost. We will limit this to 14 days from receipt of the item per the tracking number. If you wish to exchange for full credit it shall also carry the 14 day limit. Beyond the 14 days we will have a 15% restocking fee. This is less of a restock and more so a small encouragement to determine how things work a little more quickly. We will likely list the item as used for a discount or give it away to someone in need or a group that can benefit from the sale. No refunds after 30 days. If the course of action involves a refund please allow 7-10 days for us to get the refund to you. Based on our payment processing and any potential issues this should be sufficient time to handle them.
Ultimately we are just gun people who bust ass to be good people. Shoot us an email and we’ll do what we can to work things out.
In order to process the return we will need an email from you. Simply reply to the order email, or send it to email@example.com with the order number in the subject, and why it’s not working. We will then have you send it back to our return address.
Let us know what happened and why, we’ll try to make it right. If you’ve modified the items we reserve the right to deny any claim. We will do our best though to be reasonable. If you lop off a sweat shield and the holster cracks elsewhere then perhaps it wasn’t the modification that caused the issue. This also encourages training. There are some things that we do that cause unavoidable wear and potential damage to holsters. Having someone fall on you with an empty holster in ECQC isn’t an issue. We do require that the broken items be returned to us and at a minimum a few pics and some details. We strive to always improve and breakages help drive improvement.
This one is tough. For most items, we ship with USPS tracking. If the package is shown as delivered to the address provided, that’s all we got to go by. We will handle this on a case by case basis and do our best to help, but we prefer the package claim to be initiated by the buyer. We don’t know the circumstances of how you get your mail and often enough the package is mis-delivered anyway.
Custom colors and patterns?
We think it’s almost bullshit that people charge for different colors. That said, it is a pain in the ass to stock the now available tactical rainbow. We stick to a grey, black, red, orange, fde, toxic green/zombie green (our signature color), pink, and have some leftovers hanging out. We will at some point add a small surcharge to get colors we don’t stock. Until then… Patterns are 100% custom and require an upfront payment and potential proof process for the image. It generally will cost us just under $20 to get what we need, for single sided custom print. A blanket $30 covers the extra care and time needed to ensure we don’t mess things up. Camo patterns that are not custom will be “market” rate, meaning what it costs us to get it is about what we’ll charge you. We’re not in the business of marking things up but it does take time.
Van Halen or Van Hagar?
Van Hagar all the way. We think it was just a touch better musically.
What about my knife?
We can make a sheath for most anything but we have a favored style and carriage method. We are capable of making anything but our time has been spent developing the belt wrap sheath. They’re pretty slick and most people like them a lot. Hell, others are making them too.
My holster doesn’t feel quite right?!?
Send us an email and let us know why/how you think it’s not working. Might be our fault or you may just need to move things around a little. Lots of stuff varies between users so we do our best to accommodate everyone out of the box. Sometimes we need to tweak things, sometimes you need to tweak things. We’ve kept good track of what has worked for others and can usually get everyone squared away quickly. The biggest culprit is usually too stiff of a belt. It’s become fashionable to have a belt that can serve as a tow strap for a tank. Most often a slightly less rigid belt lets the holster and/or pad/wedge function optimally and has enough flex for comfort. The days of floppy leather holsters requiring additional support are gone. Holsters worn inside the pants need to be tight enough to provide inward force to keep it in place and have enough vertical rigidity to allow for a clean draw.
How do I get in touch with yinz?
Email: firstname.lastname@example.org, email@example.com, bug us at Facebook.com/darkstargear too if you have to. Sometimes email screws up.