When you submit an order, we review it to ensure there are no issues with fulfilling your requests. Then the order will move from “On Hold” to “Processing.” This means it’s on the work list for the production line. Depending on the order, this could be assembly from our nearly finished stock or ordering a custom pattern. Once the order is complete we will send two emails, one noting the order is complete, and the other with the USPS tracking number, where applicable.