When you place an order with us, our first step is to conduct a thorough review. This process is essential to ensure that there are no hindrances or issues in fulfilling your specific requests. We prioritize accuracy and efficiency from the very beginning to provide you with the best service possible.

Once we have confirmed that your order is clear of any issues, it will transition from the ‘On Hold’ status to ‘Processing.’ This status change signifies that your order has been added to our production line’s work list. Depending on the nature of your order, this could involve assembling items from our nearly completed stock or creating a custom pattern tailored to your specifications.

Upon the completion of your order, we will keep you informed every step of the way. You will receive two emails from us; the first will notify you that your order is complete. The second email will provide you with the USPS tracking number, if applicable, allowing you to track the shipment of your order right to your doorstep.