At Dark Star Gear, our standard practice is to ship most of our items with USPS tracking to ensure a secure and traceable delivery process. When a package is marked as ‘delivered’ in the USPS tracking system to the address you have provided, this status serves as our primary point of reference. In situations where there is a discrepancy or issue with the delivery, we address each case individually with a commitment to assisting our customers to the best of our ability.
We understand that sometimes, delivery issues can occur that are beyond our control. While we are eager to help resolve any problems, we generally recommend that the initiation of a package claim with USPS be carried out by the buyer. This approach is often more effective, as you, the recipient, are more familiar with the specifics of your mail delivery circumstances. In many cases, issues such as misdelivery are more common than actual loss of the package. It has been our experience that packages are sometimes delivered to a nearby address by mistake or left in an unusual spot by the postal carrier.
By initiating the claim process, you can provide USPS with detailed information that may be crucial in locating the package. Additionally, this allows for a more direct line of communication between you and the postal service, which can expedite the resolution process. Rest assured, we at Dark Star Gear are here to support you throughout this process and will provide any necessary assistance to help rectify the situation. Our goal is to ensure that you receive your order promptly and securely, and we appreciate your cooperation in these rare instances of delivery complications.